The Navy Exchange Service Command (NEXCOM) and Inclusion Solutions “FUEL CALL®,” have joined together to better serve those customers with a physical disability who are making a fuel purchase. FUEL CALL® enables NEX customers to get assistance at the gas pump through the use of a call button accessible from their car.
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FUEL CALL® enables NEX customers to get assistance at the gas pump through the use of a call button accessible from their car. (Photo provided by Adeana Kramer, NEX Little Creek - Ft. Story)
“The call button wirelessly connects to a receiver placed inside the NEX gas station where an associate can respond and provide assistance by pumping the customer’s gas,” said Larry Boone, NEXCOM’s automotive branch manager. “We are always looking for ways to offer PREMIER customer service to our customers. I believe FUEL CALL® will offer a great benefit for those customers who need help at the gas pump.”
Gas pumps with the call button installed will have a “FUEL CALL® Refuel Here” sign posted along with the day and times the service is available. Only NEX gas stations that have an associate working on-site will participate in the FUEL CALL® program.
The NEX gas station at Naval Support Activity Bethesda, Md., was the first to receive the new service. According to the NEX Bethesda General Manager, Greg Thomas, it has been well-received on base and by customers.
“The comments we’ve received from the customer so far are very positive,” said Thomas. “The majority of the customers that have used the call button have been senior citizens. Our associates also like that the customer can call from their car instead of walking in and asking for assistance.” NEXCOM expects to have the program rolled out to all its staffed NEX gas stations by spring 2015.
By Kristine Sturkie, Navy Exchange Service Command Public Affairs