By Shannon R. Haney, Naval Supply Systems Command Fleet
Logistics Center Pearl Harbor, Office of Corporate Communications
Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Pearl Harbor Regional Mail Center introduced a paperless mail orderly Web tool to Joint Base Pearl Harbor-Hickam (JBPHH) afloat and shore commands.
“We are leveraging innovative information technology to efficiently manage the mail orderly program,” said James McCaffrey, Director of Postal Operations, NAVSUP FLC Pearl Harbor. “Now we have a one-stop resource at our fingertips.”
[caption id="attachment_7809" align="aligncenter" width="500"]
Logistics Specialist 2nd Class William Spooney, center, NAVSUP FLC Pearl Harbor Regional Mail Center, delivers a brief on mail orderly training. NAVSUP FLC Pearl Harbor introduced a paperless mail orderly web tool to Joint Base Pearl Harbor-Hickam (JBPHH) afloat and shore commands. –photos by Shannon R. Haney
The mail orderly Web tool, developed by NAVSUP Business Systems Center (BSC), is the result of a continuous performance improvement (CPI) event to maximize the effective use of resources. It replaces the labor intensive paper process and offers electronic forms that can be digitally signed, online training, and centralizes records. The mail orderly Web tool is an automated and completely paperless process.
“We have significantly reduced the wait time at the mail pickup window,” explained McCaffrey. “All of the mail orderly forms and training records are now online and easily retrievable; minimizing mail orderly status checks.”
[caption id="attachment_7810" align="alignright" width="300"]
Cryptologic Technician (Interpretive) 3rd Class Nathan Patton, right, NAVSUP FLC Pearl Harbor Regional Mail Center, scans a customer’s package at the mail pickup window.
A mail orderly is a designated person that picks up mail for an organization.
With a high volume of mail coming and going from the mail center, it takes the combined effort of qualified and trained personnel to ensure proper handling of mail.
“We average about 25,000 pounds of mail a week and there are 1,300 mail orderlies aboard JBPHH,” explained Logistics Specialist 1st Class Maria Garcia, Regional Mail Center Leading Petty Officer, NAVSUP FLC Pearl Harbor. “Our team is innovative and resourceful and we are dedicated to providing service with aloha.”
The mail orderly web tool is hosted on the NAVSUP Web portal which allows program managers access to check the status of mail orderly training and forms with ease. This feature will aid commands during annual postal inspections.
To increase efficiency and effectiveness across the NAVSUP Enterprise, the mail orderly web tool is available to other NAVSUP FLCs.
NAVSUP FLC Pearl Harbor Regional Mail Center provides official and personal mail services to JBPHH afloat and shore commands, and visiting 3rd and 7th Fleet units. Over the past 20 years, they have served over 800,000 customers, processed over 150 million pieces of mail, saved customers over $1.5 million and supported over 500 fleet units.