BY JAVANI G. JONES
OFFICE OF CORPORATE COMMUNICATIONS
NAVSUP FLEET LOGISTICS CENTER BAHRAIN
NAVSUP Fleet Logistics Center (FLC) Bahrain Personal Property Shipping Office (PPSO) department hosted a meeting with local agents July 26.
The purpose of the meeting was to promote transparency within the organization and discuss customer procedures with vendors.
“The annual meeting is a chance for the personal property team and local agents to discuss current processes and suggest improvements. It also lends the opportunity to collaborate face to face instead of standard telephone communications,” said Gerald Bridgers, director of personal property, NAVSUP FLC Bahrain.
Personnel from PPSO facilitated the meeting with the goal of increasing efficiencies of personal property moves with local contractors. Attendees included stakeholders who currently ship household goods for the Department of Defense. New agents in the market discussed claims processes and the necessary supporting documents for shipments.
Through PPSO presentations, attendees developed a greater understanding of requirements for NAVSUP FLC Bahrain operations. A main highlight of the meeting presented historical data for both exporting and importing personal property and vehicles. PPSO communicated customer expectations while advising on regulatory requirements for pack outs and deliveries.
“All stakeholders thought the meeting was productive and agreed that the continued outstanding working relationship is necessary for the successful moves of our valuable service members and families,” said Bridgers.
The networking of PPSO representatives and agents amplified communications channels that play a critical role in opportunities for greater customer satisfaction.