Ombudsman at Large Meets with NAVSUP GLS Household Goods Team

BY SUZANNA BRUGLER OFFICE OF CORPORATE COMMUNICATIONS
NAVSUP GLOBAL LOGISTICS SUPPORT

The Chief of Naval Operations Ombudsman at Large (OAL) Martha Faller, visited with the Household Goods (HHG) team at NAVSUP Global Logistics Support (GLS) on Aug. 11.

NAVSUP GLS Chief of Staff Capt. Raymond Bichard; NAVSUP GLS HHG Program Manager Deborah McGlennon; NAVSUP GLS Vice Commander Mr. Bill Bickert; OAL Martha Faller; NAVSUP GLS Commander RDML James McNeal; and NAVSUP GLS Warfighter & Family Support Director Paul Brown. –photo by Paula Dunn

NAVSUP GLS Chief of Staff Capt. Raymond Bichard; NAVSUP GLS HHG Program Manager Deborah McGlennon; NAVSUP GLS Vice Commander Mr. Bill Bickert; OAL Martha Faller; NAVSUP GLS Commander RDML James McNeal; and NAVSUP GLS Warfighter & Family Support Director Paul Brown. –photo by Paula Dunn

During the visit, Faller spoke with the team about the OAL charter, working on behalf of Chief of Naval Operations Adm. John Richardson.

“NAVSUP GLS, the Ombudsman at Large, and Commander, Navy Installations Command Fleet and Family Support Center are all working to partner together in an effort to improve the HHG process,” said NAVSUP GLS’ Deborah McGlennon, HHG program manager.

The purpose of the visit was for Faller to learn about the HHG program, meet with HHG staff, and discuss any challenges or issues with which she can assist.

“We had a positive and productive visit that helped to further our partnership with the ombudsman at large,” said Paul Brown, NAVSUP GLS Code 42 department head, who oversees the Navy HHG program. “This visit helps to ensure we are caring for Navy operational personnel effectively and efficiently, for the betterment of our Sailors and their families.”

Faller was briefed about the Navy’s 43 HHG offices worldwide, employing over 300 workers. These offices facilitate approximately 160,000 moves per year at a cost of over $650 million.

Faller further learned the administrative breakdown of the Navy HHG program, which includes NAVSUP Headquarters as policy-maker, NAVSUP GLS assuming operational oversight, and the NAVSUP Fleet Logistics Centers which manage the ultimate execution of HHG moves.

Supporting the heavy load of communication requirements for this immense program is the Navy HHG Customer Contact Center, which answers more than 68,000 calls and 5,200 emails per year.

“I was very impressed with the scope and scale of the Navy’s HHG program, and especially how much is done for our Sailors and their families,” said Faller. “The fact that we have an entire Navy organization dedicated to this effort is tremendous.”

Sailors in need of HHG assistance may submit questions via email to householdgoods@navy.mil or call 1-855-HHG-MOVE (1-855-444-6683).

November/December 2016