NEXCOM’s Quality of Life Facilities Support Sailors, Families Overseas

By Kristine M. Sturkie, Public Affairs Specialist
Navy Exchange Service Command

The Navy Exchange Service Command (NEXCOM) runs numerous Navy Exchanges (NEXs) and Navy Lodges to support military members and their families stationed overseas, as well as for Sailors making port calls while deployed.

Ship’s store aboard USS Essex (LHD 2).

 

“We have NEX facilities, mini marts, gas stations, food outlets and Navy Lodges located on Navy installations all over the world,” said Rear Adm. Robert J. Bianchi (Ret.), chief executive officer, NEXCOM. “We want our military members and their families to have access to the same products overseas as they would if they were stationed in the United States. We know our locations bring that little sense of home to our military families stationed away from their loved ones.”

NEXCOM has NEX and Navy Lodge locations throughout Japan, Guam and Europe as well as in Guantanamo Bay, Cuba; Pearl Harbor, Hawaii; Djibouti, and Jebel Ali, Dubai. The size and scope of NEX retail and services vary depending on location and customer needs. NEX facilities can range in size from a small mini mart, such as the 550 sq. ft. store in Romania to a nearly 126,000 sq. ft. NEX in Pearl Harbor.

NEX Djibouti Pizza Hut

NEX Yokosuka, Japan, one of the largest overseas NEXs, offers many facilities throughout the base to provide quality goods and services to its customers. In addition to the main store, it also offers many popular American food outlets to bring a little taste of the U.S. to the base. In addition, there are many services available for customers including car rental, laundry and dry cleaning, a tailor shop, uniform shop, Western Union, flower shop, optical shop, a car care center, barber/beauty shop and a kennel with grooming services. Finally, the NEX has several mini marts and a fleetstore located around the base to serve customers where they live and work.

Having overseas locations also provides NEXCOM some unique opportunities. For instance, the NEX Romania mini mart is the first cashless location; it only accepts Mastercard, Visa and the MILITARY STAR card. Also, the first overseas micro market, and the first located in a barrack, opened aboard Naval Support Activity (NSA) 2 in Bahrain.

“The unique nature of being overseas has allowed us to work closely with the local commands to truly offer what is best for our Sailors and their families,” said Bob Bishop, NEXCOM district vice president, Europe. “For instance, NEX Jebel Ali, Dubai, located on a compound occupied by the U.S. Navy, carries a variety of products specifically tailored to what an afloat Sailor pulling into port would need. We pride ourselves on having what our customers need where they need it.”

For customers who are unable to find what they need, most NEX locations overseas also offer the Ship to Shore Program which allows myNavyExchange.com customers to have their merchandise shipped free to a store rather than having it delivered to their home. The average delivery time to an overseas NEX is 7 to 10 days. Check myNavyExchange.com for locations participating in the Ship to Shore Program.

Ship’s store aboard USS Essex (LHD 2). 

NEX and Navy Lodges also offer a sense of home and community through the many events planned throughout the year. Most Navy Lodges offer weekly Manager Receptions where guests can get together to swap stories or share information on a duty station. Some Navy Lodges also host movie nights or holiday events, such as trick-or-treating for Halloween for their youngest guests. NEX locations also host a variety of family-friendly events including NEXCares, back-to-school festivities, 5K runs, pet adoptions and more.

“We know we’re more than just a store to families living overseas,” said Bishop. “We work very hard to provide them what they need, including that sense of home.”

–photos by NEXCOM Public Affairs

Winter 2019