Innovative Postal Solution Provides Rapid Package Retrieval at NAVSUP FLC Pearl Harbor Regional Mail Center

By Shannon Haney, Office of Corporate Communications
NAVSUP Fleet Logistics Center Pearl Harbor

Innovative intelligent locker systems (ILSs) are in use at the NAVSUP Fleet Logistics Center (FLC) Pearl Harbor Regional Mail Center, the first Department of Defense (DoD) installation to leverage this state-of-the-art technology.

James McCaffrey, left, director of Postal Operations, NAVSUP FLC Pearl Harbor, demonstrates the ease of using the intelligent locker systems to Capt. Eric A. Morgan, right, commanding officer of NAVSUP FLC Pearl Harbor. Also pictured is vendor installer (center).

 

As you walk through the automatic sliding glass doors to enter the mail center lobby, there are shiny blue lockers on the left. There are a total of 120 compartments to accommodate packages of all sizes. Whether you are receiving a large care package from home or a small item from an online purchase, your package is accessible around-the-clock because the lobby is open 24/7. The ILS implementation streamlines the package process to improve deliverability.

As packages arrive:

  • They are registered into a cloud-based management system, scanned and assigned both a locker and a release code.
  • The intended recipient receives this information in an email and can pick up the package at his or her convenience.
  • The entire transaction is recorded and stored in the package management system for reference and accountability.

“The new intelligent mail lockers are an innovative solution to help reduce customer wait time at the customer service window as well as provide a delivery option for our customers outside of normal working hours because the lobby is open 24/7,” said James McCaffrey, director of Postal Operations, NAVSUP FLC Pearl Harbor. “Sailors and airmen are working long hours and often going to sea and it’s hard to get to the mail center; so, we are always looking at ways we can support them in getting their mail and this is a great solution. These new lockers are a win-win for management as well as our customers.”

The early successes of the first implementation of the ILSs have established a launch pad for other NAVSUP FLCs across the Enterprise.

Personnel gather in celebration of the first-ever DoD installation of intelligent locker systems. From left to right, Marcus Young, Jaron Ohashi, Stan Wong, LS2 Tenzin Chokdup, Kimble Jackson, James McCaffrey, LS1 Maria Garcia, Capt. Eric Morgan, Rolf Lind, Johnny Norman, Sam Collins, Oscar Castro, and Alvin Miyashiro.

 

“The work NAVSUP FLC Pearl Harbor and Pitney Bowes did to get the first set of intelligent locker systems installed and operational is a major milestone in the NAVSUP postal global initiative to use technology to provide customers email notification of item arrival and greater access to mail via ILSs without having to inquire at customer service windows or checking individual mail receptacles for notification,” said Dale Pinchart, director of NAVSUP Postal Operations. “This initiative will provide managers better in-house tracking, ability to monitor time between arrival at facility and delivery to customers while maintaining item accountability. The foundation for this global initiative was laid in Hawaii and will be implemented in other locations in the very near future.”

The second implementation will be additional ILSs for Joint Base Pearl Harbor-Hickam (JBPHH) command’s official mail, expected by the end of FY18.

NAVSUP FLC Pearl Harbor Regional Mail Center provides official and personal mail services to JJBPHH afloat and shore commands, as well as visiting 3rd and 7th Fleet units. Over the past 20 years, they have served over 800,000 customers, processed over 150 million pieces of mail, saved customers over $1.5 million and supported over 500 fleet units.

Winter 2019