NAVSUP Fleet Logistics Center Bahrain Delivers Superior Customer Service

By Javani G. Jones, Director of Corporate Communications, NAVSUP Fleet Logistics Center Bahrain

With holiday cards and online shopping for gifts at an all-time high, the NAVSUP FLC Bahrain Post Office had a very busy holiday season.

Bahrain Fleet Mail Center (FMC) holiday mail staged in tri-walls for processing –photos by Javani G. Jones

In the period between November and January, the Fleet Post Office delivered over 24,000 packages to Naval Support Activity Bahrain, a more than six percent increase compared to last year’s holiday season.

“Even with our increased work load and extended hours, every one of our employees, whether military or civilian, was ready and willing to go the extra mile to ensure customer satisfaction. It was good to know that our team is resilient enough to not skip a beat when faced with extra work,” said Fabienne Augustine, Custodian of Postal Effects (COPE), NAVSUP FLC Bahrain, who added, “on top of all of that, keeping in the holiday spirit while dealing with the massive amount of customers.”

The NAVSUP FLC Bahrain postal team processed over 200,000 pounds of mail during the season: 158,781 pounds of incoming mail and 52,067 pounds of outgoing mail. NAVSUP FLC Bahrain Fleet Mail Center which supports forces in Bahrain, Djibouti, and United Arab Emerites, mailed over 875,000 pounds of mail to 15 homeported ships and 18 deployed Navy and Military Sealift Command ships to Sailors deployed throughout the U.S. 5th Fleet area of operations.

“Through-out the holiday season a number of customers expressed their gratitude by thanking us for all of our hard work. They noticed that their packages were being both delivered and received in good time,” said LSSA Marquita Robinson-Burgess, Mail Clerk, NAVSUP FLC Bahrain. “In some cases packages were received before they actually expected to get them.”

“It’s just too easy now a days for the customers to turn on their phone, click a few buttons and order away. The efficiency of the post office in cooperation with companies like Amazon really make the quality of life living on an overseas military post much better than it used to be in the past,” said Tim Lynch, Regional Mail Manager, NAVSUP FLC Bahrain.

NAVSUP FLC Bahrain takes pride in the achievements made in every day readiness and preparation, and in the ability to offer reliable and consistent service to customers.

Spring 2018